Wenmiao Mo

Bachelor’s degree holder with 8 years of international logistics customer service experience, having served over 18,000 clients. She specializes in dedicated European routes and cross-border e-commerce logistics, bringing solid industry expertise to vertical segment services.

She excels at addressing core customer pain points—including multi-channel order chaos, inefficient returns, and small-to-medium shipment cost optimization—while leveraging long-term partnerships with customs teams at 8 transshipment hubs. This enables her to keep the clearance delay rate below 2% and effectively reduce inspection risks.

Supported by a 24/7 response mechanism, she communicates fluently in Chinese and English with basic Japanese proficiency, ensuring seamless global client engagement. Her performance is underscored by consistent customer satisfaction of over 96% for three consecutive years.